Bt landline not receiving international calls

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Cannot Receive Incoming Calls

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on ‎21-01-2023 11h03

3,393 Views Message 1 of 9 Cannot Receive Incoming Calls

HELP! Need a moderator.

Installed BT Fibre and Digital Voice end of November 2022. My number was ported early January 2023. I can make calls out but, can only receive calls from BT landline or EE Mobiles. No one else can phone me.

May hours and call to BT robots and call centres have not solved the problem.

BT Qube engineer visit could not understand why. Open Reach Engineer visit replaced wall modem to no avail. Open Reach suggested asking BT to replace router. Open Reach also suggested that the Software build needs deleting and replace with new.

It has been 7 weeks since installation and 2 weeks since number porting.

Can anyone help please

8 REPLIES 8 Distinguished Guru

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on ‎21-01-2023 11h05

3,391 Views Message 2 of 9 Re: Cannot Receive Incoming Calls

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.